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FAQ

  • How to place an order?
    If you're running a business in the pet sector and have a current ABN, you can establish an account with us. Please register on our website here. ​ For individual consumers, you can puchase our products via some of the best pet supplies stores and online retailers across Australia. If you need our recommendations, please contact us. ​ ​ Orders can be submitted through the following methods: Email: admin@bonfido.com​ Phone: +61 3 97919996 ​Online: https://www.bonofido.com "The order quantity has a minimum order quantity requirement and needs to meet the sales unit, that is, the quantity ordered must be a multiple of the sales unit. For example, if the sales unit is 6, then the order quantity should be 6, 12, 18, etc., which are multiples of 6." ​ There is a minimum order requirement of $500 excluding GST. This is because bulk ordering is generally more cost-effective for our customers, especially when it comes to shipping. If the minimum order value is not met, we apply a certain handling fee. For any assistance with your order or suggestions for products, feel free to reach out to us.
  • Where can I view my past orders?
    Once you have signed into your Bono Fido account, you can find your order history in your account menu. Still unable to find what you're looking-for? Contact Us
  • Can I change or cancel my order?
    Once the order has been placed, we are unable to amend the items in your order. Once the order has been picked and packed by our warehouse teams, we are unable to cancel the order. Should you need to cancel your order, please contact us to see if this is a possibility. admin@bonfido.com Tel: +61 397919996 Still unable to find what you're looking-for? Contact Us
  • Can I change the delivery address on the order?
    If your order has just been placed, please contact us to amend the delivery address. If your order has already been processed and dispatched, it cannot be amended by Bono Fido. Still unable to find what you're looking-for? Contact Us
  • What should I do if there's an issue with my order?
    We regret to hear about that! Please contact us within three days from receiving your order so we can understand and help resolve the issue.
  • What does sales unit mean?
    A sales unit refers to the minimum packaging requirement for a product. That is, the quantity of an order needs to be a multiple of the sales unit. For example, if the sales unit is 6, then the order quantity should be 6, 12, 18, etc., which are multiples of 6."
  • Yet to establish an account with us?
    Our website is designed for easy ordering for wholesale trade only. We do not sell to public. Our products are available in most retail pet stores throughout Australia. If you need our recommendations, please contact us. ​ If you're running a business in the pet sector and have a current ABN, you can establish an account with us. Please register on our website here. ​ Our goal is to examine and reply to all submissions within a timeframe of 3-7 business days. Upon approval, you'll be notified via an email from our end, and then, your shopping journey can begin. For any queries in the interim, feel free to contact us at your convenience.
  • I've forgotten my password. How can I reset it?
    Please click 'Log In' at the top right, then select 'Forgot Password?'.
  • HAVE A QUESTION THAT ISN'T COVERED HERE?
    Our commitment to our customers is paramount. We're available to respond to any inquiries you might have or to address any concerns. Feel free to reach out to us by emailing admin@bonofido.com or by calling us at +61 3 97919996. Our office hours are Monday – Friday, 9am – 5.00pm, except on Victorian public holidays.
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